Terms and Conditions
Before joining any of my experiences, I ask that everyone completes my Cold Water Safety Induction, whatever your previous experience may be. Creating a community of informed, confident and safety-aware outdoor swimmers is deeply important to me. Cold water deserves respect and this induction helps us build a shared understanding so we can enjoy it responsibly together.
There are a variety of ways to access it, including online or in person options, funded places and opportunities available through charities, helping to keep it as accessible as possible for everyone.
Important: Please read carefully before proceeding with your booking:
1. Payment
Payment is required online, in full, at the time of booking. Any further instructions will follow, via the listed booking email address within 48 hours of the payment (e.g. where to meet and what to bring). Gift cards can also be redeemed at checkout.
2. Cancellation Policy for all sessions with the exclusion of retreats.
Please note that in the unlikely event of cancellation or postponement by The Cold Water Therapist, payments may be transferred to an alternative date.
General:
Should you fail to attend any session without contact, you will forego full payment.
Should you cancel within 48 hours of your booked session, you will forego 50% of the payment.
Should you cancel at any point between booking and up to, but no later than, 48 hours before the event start time a session transfer may be offered in the first instance. Any requested refunds will be less a £10 per person admin & processing fee.
Sessions including transport:
Should you fail to attend any session without contact, you will forego full payment.
Should you cancel within 7 days of your booked session, you will forego 50% of the payment.
Should you cancel at any point between booking and up to, but no later than, 7 days before the event start time a session transfer may be offered in the first instance. Any requested refunds will be less 25% of the full cost per person admin and processing fees.
Sessions involving third parties:
Where an event, session or activity involves the services of a third-party provider, including but not limited to minibus operators, boat charter companies, tour guides, activity providers or other contractors, participants acknowledge that such services may be subject to the third party's own terms, conditions and cancellation policies. In circumstances where a third-party provider cancels, postpones, amends or is unable to deliver their services, The Cold Water Therapist will endeavour to offer a suitable alternative where reasonably possible. However, The Cold Water Therapist shall not be responsible for any losses, costs or expenses arising from such changes. Where payments made by participants include costs payable to third-party providers, refunds may be limited by, or subject to, the relevant third party's cancellation and refund policy. As a result, The Cold Water Therapist may be unable to provide a full or partial refund where charges have already been incurred or retained by the third-party provider.
Please contact The Cold Water Therapist if you have to cancel at the earliest opportunity.
3. Weather, Environmental Conditions and Force Majeure
All events, sessions and activities are weather and environmental condition dependent. Session timings are approximate and may be adjusted where necessary due to weather, sea, water, environmental or other safety-related conditions.
The Cold Water Therapist reserves the right to postpone, reschedule, amend or relocate any event, session or activity within a reasonable geographical area where, in their professional judgement, conditions are deemed unsafe or unsuitable. The Cold Water Therapist may also rely on the advice, warnings or recommendations of relevant authorities, lifeguards, coastguards, venue operators, weather services or other suitably qualified professionals when making such decisions.
Whilst every effort will be made to deliver the advertised experience, swimming and water-based activities cannot be guaranteed. Where weather, water, environmental or other safety conditions are considered unsuitable or unsafe by The Cold Water Therapist and/or relevant third-party professionals, swimming activities may be modified, restricted or cancelled entirely.
No refunds, compensation or reimbursement of expenses shall be payable where an event, session, activity, venue or itinerary is amended, postponed, rescheduled, restricted or cancelled due to weather conditions, environmental factors, safety concerns, force majeure or any other circumstances beyond the reasonable control of The Cold Water Therapist.
The Cold Water Therapist shall not be liable for any loss, damage, cost or expense incurred as a result of force majeure events or any unforeseen circumstances outside of their reasonable control, including but not limited to adverse weather, sea conditions, natural events, government restrictions, transport disruption, venue closures or other safety-related matters.
4. Insurance and Safety
Due to the nature of outdoor swimming/dipping events – more so in low temperatures - there will always be some degree of risk. For your own safety, it is imperative that you abide by instruction and decision of your guide. The Cold Water Therapist holds public liability insurance and full risk assessments have been carried out to minimise risk. You are required to follow instruction and to not put yourself or others in unnecessary harm through negligence. Events for those aged 18 years or older only. Please also be vigilant on your way to and from swim venues. Access considerations are listed on each service. It is your responsibility to familiarise yourself with the activity description before booking. Participants are deemed to have done so and assessed your own level of ability. You must only book if you are able to manage the terrain and conditions on route to the session.
5. Alcohol and Drugs
Do not attend an event if you have alcohol and/or drugs in your system. The Cold Water Therapist also reserves the right to refuse participation to anyone that they believe to be under the influence of alcohol or drugs and in such circumstances, no refunds shall be given.
6. Parental Consent
It is a mandatory requirement for anyone under the age of 18 years to have parental consent to participate in The Cold Water Therapist’s events.
7. Location & Access
The Cold Water Therapist is currently unable to provide transport unless specifically included (e.g minibus trips). Confirmation of meeting point (to include Google maps pin and postcode where possible) will be sent via email once your booking is confirmed.
A degree of mobility is required for most venues. Please advise on your medical form of any access concerns.
8. Photography
Please make it known if you do not wish any images captured on the day to be used for The Cold Water Therapist website, emails and/or associated social media accounts.
9. Mixed Gender Session
The Cold Water Therapist does not ask any person to disclose their gender. All sessions are/may be mixed gender.
PLEASE CHECK YOUR SPAM MAIL FOR ANY CORRESPONDENCE FROM THE COLD WATER THERAPIST
