Terms and Conditions
Important: Please read carefully and share the following terms & conditions with everybody who attends the activity.
1. Payment
Payment is required online, in full, at the time of booking. Any further instructions will follow, via the listed booking email address within 48 hours of the payment (e.g. where to meet and what to bring). Gift cards can also be redeemed at checkout.
2. Cancellation Policy for all sessions with the exclusion of retreats.
Please note that in the unlikely event of cancellation or postponement by The Cold Water Therapist, payments may be transferred to an alternative date.
Should you fail to attend any session without contact, you will forego full payment.
Should you cancel within 48 hours of your booked session or fail to attend, you will forego 50% of the payment.
Should you cancel at any point between booking and up to, but no later than, 48 hours before the event start time a session transfer may be offered in the first instance. Any requested refunds will be less a £10 per person admin & processing fee.
Please contact The Cold Water Therapist if you have to cancel at the earliest opportunity.
Note – events are weather and condition dependent. The Cold Water Therapist will (i) postpone if an event is deemed unsafe and (ii) reserves the right to amend venues, within geographical reason, in favour of safer conditions.
The Cold Water Therapist will not be liable for any loss damage or expense resulting from force majeure or any unforeseen circumstances outside of their control.
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3. Insurance and Safety
Due to the nature of outdoor swimming/dipping events – more so in low temperatures - there will always be some degree of risk. For your own safety, it is imperative that you abide by instruction and decision of your guide. The Cold Water Therapist holds public liability insurance and full risk assessments have been carried out to minimise risk. You are required to follow instruction and to not put yourself or others in unnecessary harm through negligence. Events for those aged 18 years or older only. Please also be vigilant on your way to and from swim venues. Access considerations are listed on each service. It is your responsibility to familiarise yourself with the activity description before booking. Participants are deemed to have done so and assessed your own level of ability. You must only book if you are able to manage the terrain and conditions on route to the session.
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4. Alcohol and Drugs
Do not attend an event if you have alcohol and/or drugs in your system. The Cold Water Therapist also reserves the right to refuse participation to anyone that they believe to be under the influence of alcohol or drugs and in such circumstances, no refunds shall be given.
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5. Parental Consent
It is a mandatory requirement for anyone under the age of 18 years to have parental consent to participate in The Cold Water Therapist’s events.
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6. Location & Access
The Cold Water Therapist is currently unable to provide transport. Confirmation of meeting point (to include Google maps pin and postcode where possible) will be sent via email once your booking is confirmed.
A degree of mobility is required for most venues. Please advise on your medical form of any access concerns.
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7. Photography
Please make it known if you do not wish any images captured on the day to be used for The Cold Water Therapist website, emails and/or associated social media accounts.
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8. Social Swims
Social swims are to help you to build a community and find & make swim friends. They are not structured sessions. Kit and equipment is not provided. You must have swam outdoors before, either with The Cold Water Therapist or elsewhere. 100% of monies raised will fund free sessions for those in need. The Cold Water Therapist will work alongside local charities to find beneficiaries. Full in water safety and rescue ratio's will be met by a team of qualified experts, to include The Cold Water Therapist.
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9. Mixed Gender Session
The Cold Water Therapist does not ask any person to disclose their gender. All sessions are/may be mixed gender.
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PLEASE CHECK YOUR SPAM MAIL FOR ANY CORRESPONDENCE FROM THE COLD WATER THERAPIST
